310 S Third Ave.
Rock Rapids, IA 51246
Ph: (712) 472-2511
Fax: (712) 472-2512
8:00 - 4:30
Closed Weekends & Holidays
All residential customers need to complete a residential application
for service. This must include information on any adult over
the age of 18 living in the residence. Please be prepared to provide employment information, social security numbers and signatures
for all adult residents. This form needs to be completed whenever you move into a new or different residence in town.
customers need to complete a business application
for service. Please be prepared to provide a billing address, owner/officer contact
information, federal identification number and signature.
All new customers have the option of (1) providing an acceptable letter
of credit for each service (gas, electricity, water) or (2) making a deposit for the services provided. Acceptable letters of credit
can have no more than one late payment in the past twelve months. Deposits are based on the highest usage in the past twelve months
at the location where service will be provided.
Deposits are held until twelve consecutive months of timely payments are received. Deposits
are refunded, with interest, at the next billing cycle and will be applied to your account
. If a customer moves out of our service
area before the twelve month requirement is met, the deposits will be refunded with the final billing for the property.
are always due on the 15th of the month. They may be dropped into one of the drop boxes any time on the 15th (including the overnight
hours) and be considered paid on time. Any bill postmarked on the 15th is also considered paid on time.
If you have any questions,
please contact us at 472-2511 or by e-mail
Links to Forms